AVAILING OF LEVEL THREE (3) WATER SUPPLY SERVICE (Piped Connections to Residential Buildings, Government Buildings and Commercial Establishments)
Who May Avail Of The Service
Residents within the Municipality of La Trinidad desiring to avail level three (3) watersupply service from the La Trinidad Water District.
Requirements:
For Applicants who are the owner of the building and will be the consumer themselves;
- Community Tax Certificate
- Photocopy of any Identification Card with picture
- Building or Occupancy permit of Building where water meter will be installed or Tax Assessment of Building
For Applicants who are leasing the building and will be the consumer themselves
- Community Tax Certificate of lessor
- Community Tax of lessee
- Photocopy of Identification Card with picture of lessee
- Building or Occupancy permit or Building where water meter will be installed or Tax Assessment of Building
Schedule Of Availability Of Service
| Working Days | Monday to Saturday |
| Official Time | 7:30 a.m. to 5:00p.m.
No Noon Break. |
Fees
| Item | Particulars | Fees |
| 1 | Installation Fee | |
|
PhP 1,100.00 | |
| Note: An additional cost of P6.00 / meter shall be charged for every meter of pipe Installed in excess of the 30-meters | ||
| 2 | Guarantee Deposit | |
|
PhP 300.00 | |
|
PhP 3,000.00 | |
| 3 | Administrative Charge | PhP 100.00 |
| 4 | Water Supply Materials/Fittings
**Cost will be dependent on the water supply materials/fittings requirements that will be determined and costedby the District personnel right after the ocular inspection of the site where service line will installed |
|
| 5 | Notarial Fee | PhP 150.00 |
Note:
- The guarantee deposit will be refunded to the Consumer if the Water Service Contract is terminated.
- If Applicant opts to have his Water Service Contract notarized by a Lawyer of his choice, he need not pay the Notarial Fee.
How To Avail Of The Service
| Step | Activities | Duration | Person In Charge | ||
| Client | Service Provider | ||||
| Commercial | Const’n / Main. | ||||
|
1 |
Proceed to the Public Assistance & Complaints Deck(PACD) to request for a level three (3) water supply service | Provide and assist client in accomplishing Water Supply Service Application Form (LTWD Form No. 1) | 5 min | Mrs. Abad M. Zenaida & Mr. Jefferson T. Awichen | |
|
2 |
Submit requirements and duly accomplished LTWD Form No. 1 to the PACD | Review submitted documents, if complete, prepare maintenance order and forward the same to Construction Department for estimate of required water supply fittings and materials |
5 min
|
Mrs. Abad M. Zenaida & Mr. Jefferson T. Awichen | |
| If not-complete , inform client about lacking documents | Conduct estimate of required water supply materials and fittings. Provide list to be procured by client immediately. | 1 day | Construction & Maintenance Personnel | ||
| 3 | Attend for once, orientation for New Water Supply Service Applicants being held every Saturday at 1:30 pm at the LTWD Conference Room. | Conduct orientation | Conduct Orientation | 3 hours | Designated LTWD Personnel |
| 4 | Pay corresponding water supply service connection fees. | Receives and issue Official Receipt for the payment | 10 min | Teller | |
| 5 | Sign Water Service Contract and present proof of purchase of required water supply service materials and fittings | Prepare Requisition and Issue Slip for water supply service materials/fittings to be supplied by LTWD and forward the same with the location plan and photo copy of LTWD Form No. 1 to the Construction Department | 30 min. | Commercial Department Manager or alternate | |
| Install water supply service connection . | Within Three(3)days from date of payment | Water Maintenance Man | |||
|
END OF TRANSACTION |
|||||
TERMINATION OF WATER SERVICE CONTRACT
Who May Avail Of The Service
Any consumer of the La Trinidad Water District desiring to terminate his Water Service Contract with the La Trinidad Water District.
Schedule Of Availability Of Service
| Working Days | Monday to Saturday |
| Official Time | 8:00 a.m. to 5:00p.m.
No Noon Break. |
Requirement
None
Fees / charges
None
How To Avail Of The Service
| Step | Activities | Duration | Person in Charge | ||
| Client | Service Provider | ||||
| Commercial | Administrative | ||||
| 1 | Proceed to the LTWD Public Assistant & Complaints Desk (PACD) and request for the termination of the Water Service Contract entered into between LTWD and client | Provide and assist client in accomplishing the Request for the Termination of Water Service Contract
(LTWD Form No. 3 ) |
5 min | Mrs. Abad M. Zenaida & Mr. Jefferson T. Awichen | |
| 2 | Submit duly accomplished LTWD Form No. 3 to the PACD | Forward duly accomplished LTWD Form No. 3 to the Commercial Dept. Manager for endorsement. | 5 min | Mrs. Abad M. Zenaida & Mr. Jefferson T. Awichen | |
| Submit LTWD Form No. 3 to Admin Department | 5 min | Commercial Department Manager | |||
| Receives and submit form to the Office of the General Manager for appropriate action. Upon Approval , returns the same to Commercial Department | 20 min | Designated Admin Personnel | |||
| Inform client through telephone when his water supply service will be disconnected | 20 min | Mrs. Abad M. Zenaida & Mr. Jefferson T. Awichen | |||
| END OF TRANSACTION | |||||
**Note: Client will be informed of action undertaken within two(2) days from receipt of the OGM of Form No. 3 from the Commercial Department.
USE OF EXISTING WATER SERVICE CONNECTION
Who May Avail Of The Service
Persons, corporations, cooperatives, associations and any entity who have acquired a building/s within the service area of the La Trinidad Water District thru sale, donation or inheritance with existing level three (3) water supply service desiring to use the same for the acquired property.
Schedule Of Availability Of Service
| Working Days | Monday to Saturday |
| Official Time | 7:30 a.m. to 5:00p.m.
No Noon Break. |
Requirements
- Community Tax Certificate of client
- Photocopy of any Identification Card with picture
- Proof of ownership of Building: Deed of Sale or Deed of Donation
- Duly Approved Request for the Termination of Water Service Contract filed by the former owner of the building.
Fees
| Transfer Fee | PhP 850.00 |
| Notarial Fee | PhP 150.00 |
| Administrative Charge | PhP 100.00 |
| Guarantee Deposit | PhP 300.00 |
Note:
- For applicants who have acquired their property thru donation or inheritance and are related to the donor up to second degree of consanguinity, transfer fee shall be PhP 200.00.
- If the former owner of building waives his/her guarantee deposit to applicant, the later need not pay the guarantee deposit as the waived guarantee deposit will be credited to his account.
- If applicant opts to have his Water Service Contract notarized by a Lawyer of his choice, he need not pay the Notarial fee.
How To Avail Of The Service
| Step | Activities | Duration | Person in Charge | ||
| Client | Service Provider | ||||
| Commercial | Administrative | ||||
| 1 | Proceed to the LTWD Public Assistance & Complaints (PACD) Desk to request for the use of an existing water supply service connection . | Provide and assist client in accomplishing Request For the Utilization of Existing Water Supply Service Connection (LTWD Form No. 4) | 5 min | Mrs. Abad M. Zenaida & Mr. Jefferson T. Awichen | |
| 2 | Submit requirements and duly accomplished forms to the PACD | Forwards complete LTWD Form No. 1 and 4 to Commercial Department Manager for endorsement. If not complete, inform client of the deficiency | 5 min | Mrs. Abad M. Zenaida & Mr. Jefferson T. Awichen | |
| 3 | Pay corresponding fees and sign Water Service Contract. | Issues Official Receipt for the payment made. Submit to Admin complete forms | 10 min | Teller | |
| 4 | Inform client of the action taken on his request | Receives LTWD Form No. 1 & 4, Water Service Contract , forwards to Office of the General Manager for Signature | 5 min | Admin Personnel | |
| Returns duly approved and notarized Water Service Contract to Commercial Department | 10 min | Admin Personnel | |||
| 5 min | Designated Personnel | ||||
| END OF TRANSACTION | |||||
**Note : If request is approved , Client may come to get their copy of the Water Service Contract within five (5) days after payment of charges as the documents still need to be brought to the Notary Public.
RECLASSIFICATION OF WATER USER
Who May Avail Of The Service
Any LTWD consumer with Level Three (3) water supply service desiring to have their current water user classification changed
Schedule Of Availability Of Service
| Working Days | Monday to Saturday |
| Official Time | 8:00 a.m. to 5:00p.m.
No Noon Break. |
Requirement
None
Fees / charges
None
How To Avail Of The Service
| Step | Activities | Duration | Person In
Charge |
||
| Client | Service Provider | ||||
| Commercial | Administrative | ||||
| 1 | Proceed to LTWD Public Assistant & Complaints (PACD) Desk to request for water user reclassification | Provide and assist client in accomplishing Request for Water User Reclassification (LTWD Form No. 5) | 5 min | Mrs. Abad M. Zenaida & Mr. Jefferson T. Awichen | |
| 2
|
Submit duly accomplished LTWD Form No. 5 to the PACD. | Forwards form to Commercial Department Manager for endorsement |
5 min |
Mrs. Abad M. Zenaida & Mr. Jefferson T. Awichen | |
| Submit LTWD Form No. 5 to Admin Department | 10 min | Commercial Department Manager | |||
| Receive and forward form to the Office of the General Manager (OGM) for his appropriate action.
Upon approval, returns the same to Commercial Department |
½ day | Admin Personnel | |||
| Inform client of action taken on request | 10 min | Commercial Department Manager | |||
| END OF TRANSACTION | |||||
** Note: Client will be informed of the action on the request within two(2) days from receipt by the OGM of the Commercial Department’s endorsement.
REFUND OF PAYMENT
Who May Avail Of The Service
Any person/s or entity desiring to have payments made by him/her to the La Trinidad Water District be refunded.
Schedule Of Availability Of Service
| Working Days | Monday to Saturday |
| Official Time | 8:00 a.m. to 5:00p.m.
No Noon Break. |
Requirement
Original copy of receipt/s of payment/s to be refunded
Fees / charges
None
How To Avail Of The Service
| Step | Activities | Duration | Person in Charge | ||
| Client | Service Provider | ||||
| Commercial | Administrative | ||||
| 1 | Proceed to the LTWD Public Assistant & Complaints’ (PACD) Desk to request for a refund of payment | Provide and assist client in accomplishing Request for Refund of Payment (LTWD Form No.6). Forward to the Commercial Department Manager for approval | 10 min | Mrs. Abad M. Zenaida & Mr. Jefferson T. Awichen | |
| 2 | Submit Official Receipt of payment being requested to be refunded to the PACD | If in order, approves the same. Indorse LTWD Form No. 6 to LTWD Admin clerk for the Preparation of disbursement voucher/check payment. | 10 min | Department Manager, Commercial Department | |
| Prepare disbursement voucher and check payment | 15 min | Admin Clerk | |||
| 3 | Proceed to Admin Department Office and withdraw payment from the Disbursing Officer | Issue payment | 5 min | Mrs. Alice S. Chan | |
| END OF TRANSACTION | |||||
** Note:
- Refund shall not cover the following:
- Notarial Fee if documents have already been notarized
- Administrative Charge
- Check refund will be ready for pick- up by the Client within three (3) days from receipt by Administration Clerk of the LTWD Form No. 6.
WATER METER EFFICIENCY TEST
Who May Avail Of The Service
Any LTWD Consumer with Level Three (3) water supply service desiring to know the efficiency of their water meter
Schedule Of Availability Of Service
| Working Days | Monday to Saturday |
| Official Time | 8:00 a.m. to 5:00p.m.
No Noon Break. |
Requirement
None
Fees / charges
Two Hundred (P200.00) Pesos Service Fee
How To Avail Of The Service
| Step | Activities | Duration | Person in charge | |
| Client | Commercial Department | |||
| 1 | Proceed to the Public Assistance & Complaints’ (PACD) Desk and request for a water meter efficiency test | Provide and assist client in accomplishing Water Meter Efficiency Test (LTWD Form No.7) and forwards the same to Commercial Department Manager | 5 min | Mrs. Abad M. Zenaida & Mr. Jefferson T. Awichen |
| 2 | Inform Client as to when water meter testing will be conducted. | 5 min | Mrs. Abad M. Zenaida & Mr. Jefferson T. Awichen | |
| 3 | Pay required fee to the teller on duty. | Receives and Issue Official Receipt for the payment | 5 min | Teller |
| Undertake efficiency test of water meter at the residence of client or at DW # 2 in their presence and submits report to the Commercial Department Manager | Within one (1) day | Customer Service Assistant designate | ||
| Provide client with the result of the test | 30 min | Customer Service Assistant designate | ||
| END OF TRANSACTION | ||||
REPLACEMENT OF WATER METER
Who May Avail Of The Service
Any consumer of La Trinidad Water District with Level Three (3) water supply service whose meter was stolen or damaged.
Requirement
None
Schedule Of Availability Of Service
| Working Days | Monday to Saturday |
| Official Time | 8:00 a.m. to 5:00p.m.
No Noon Break. |
Fees /charges
- If loss or damage of water meter is due to negligence of consumer
Service Fee – PhP 200.00
Replacement cost of Water Meter
(Note: Replacement cost shall depend on current acquisition cost of meter to be replaced)
- If damage of water meter is due to calamities, no fees will be collected from the Consumer.
How To Avail Of The Service
| Step | Activities | Duration | Person in charge | |
| Client | Commercial Department | |||
| 1 | Proceed to the LTWD Public Assistant & Complaints’ (PACD) Desk to request for a water meter replacement . | Provide and assist client in accomplishing Request for Water Meter Replacement ( LTWD Form No 8.) | 5 min. | Mrs. Abad M. Zenaida & Mr. Jefferson T. Awichen |
| Forward LTWD Form No. 8 to Commercial Department Manager | 5 min | |||
| 2 | Pay appropriate charges to the Teller on duty | Receives and issue Official Receipt for payment made | 5 min | Teller |
| 3 | Prepare Maintenance Order and Requisition and Issue Slip for the replacement of meter. | 10 min. | Mrs. Abad M. Zenaida & Mr. Jefferson T. Awichen | |
| Installation of replacement water meter | Within one(1) day | Maintenance Personnel | ||
| END OF TRANSACTION | ||||
VERIFICATION OF THE SUDDEN INCREASE OF WATER CONSUMPTION
Who May Avail Of The Service
Any La Trinidad Water District consumer with Level Three (3) water supply desiring to know the reason of the sudden increase in his/her water consumption as appearing in his/her Statement of Account
Schedule Of Availability Of Service
| Working Days | Monday to Saturday |
| Official Time | 8:00 a.m. to 5:00p.m.
No Noon Break. |
Requirements
- Current Statement of Account
- Previous Statement of Account (if any)
Fees / charges
None
How To Avail Of The Service
| Step | Activities | Duration | Person in charge | |
| Client | Commercial Department | |||
| 1 | Proceed to the Public Assistant & Complaints’(PACD) Desk and request for the verification of the sudden increase of Clients’ water consumption | Provide and assist client in accomplishing Request the verification of the sudden increase of water consumption( LTWD Form No. 9)
Forward LTWD Form No. 9 to Commercial Department Manager |
10 min | Mrs. Abad M. Zenaida & Mr. Jefferson T. Awichen |
| Conducts site investigation in the presence of Client.
Prepares report on the result of the investigation. |
Within one (1) day | LTWD Designated Personnel | ||
| Provide consumer and Commercial Department Manager the findings and recommendations relative to the investigation. | 10 min | Mrs. Abad M. Zenaida & Mr. Jefferson T. Awichen | ||
| END OF TRANSACTION | ||||
RESTORATION OF WATER SUPPLY
Who May Avail Of The Service
Any LTWD consumer whose water supply service was shut-off due to non payment of water bills and desires it to be restored.
Requirement
None.
Fees / charge
a) PhP 200.00 – For consumers whose water supply was shut off for a period two (2) months or less.
b) PhP 1,100.00 – For consumers whose water supply was shut off for more than two (2) months.
How To Avail Of The Service
| Step | Activities | Duration | Person in Charge | |
| Client | Commercial Department | |||
| 1 | Proceed to Teller and pay arrearages & required fees. | Receives and issues Official Receipt for the payment made. | 10 min | Teller |
| Informs Customer Service concerned about the settlement of arrearages and required fees by Client | 5 min | Teller | ||
| Restores water supply of client | Within the day that water bill & charges fee was settled | LTWD Designated Personnel | ||
|
END OF TRANSACTION |
||||
RELOCATION OF WATER METER/SERVICE LINE
Who May Avail Of The Service
Any consumer with Level Three (3) water supply service desiring to have their water meter and / or service line relocated.
Requirement
- Relocation of water meter and water service lines to another area/zone
- Community Tax Certificate
- Building or Occupancy permit of building or tax assessment of building where meter/service will be relocated
- Relocation of water meter and/or service line within the same compound
- None
Fees/ Charges
- For those whose water meter and service line will be relocated to another area/zone
| Item | Particulars | Fee |
| 1 | Service Fee
If distance of water meter stand to tapping point is thirty (30) meters or less ** Note: an additional cost of P6.00 / meter shall be charged for every meter of pipe installed in excess of the 30-meters |
Php 200.00 |
| 2 | Administrative Charge | Php 100.00 |
| 3 | Water Supply Materials/Fittings
** Note: Cost will be dependent on the water supply materials/fittings requirements that will be determined and costed by the District personnel right after the ocular inspection of the site where service line will relocated |
|
| 4 | Notarial Fee | Php 150.00 |
Note: If Applicant opts to have his Water Service Contract notarized by a Lawyer of his choice, he need not pay the Notarial Fee
- Relocation of water meter and/or service line within the same compound
Service fee of Two Hundred Pesos ( Php 200.00) only
How To Avail Of The Service
| Step | Activities | Duration | Person In Charge | ||
| Client | Service Provider | ||||
| Commercial | Const’n / Maint. | ||||
| 1 | Proceed to the LTWD Public Assistant & Complaints’ (PACD) Desk to request for a relocation of water meter/service line | Provide and assist client in accomplishing Request for the Relocation of Water Meter/Service Line (LTWD Form No. 10) | 5 min | Mrs. Abad M. Zenaida & Mr. Jefferson T. Awichen | |
| 2 | Submit duly accomplished LTWD Form No.10 and requirements (if so required) to PACD. | Checks submitted documents, if complete, forwards LTWD Form No.10 to Construction Department for Investigation | 10 min | Mrs. Abad M. Zenaida & Mr. Jefferson T. Awichen | |
| 3 | Undertakes site inspection and estimate for the needed Water Supply System materials/fittings.
Provide Comm’l Dept.. of inspection report and list of materials/fittings that will be supplied from the warehouse. |
½ day | Construction & Maintenance Deptarment Personnel | ||
| 4 | Forwards findings and recommendations to Office of the General Manager for appropriate action. | 10 min | Mrs. Abad M. Zenaida & Mr. Jefferson T. Awichen | ||
| 5 | Inform Client of action taken on his/her request and schedule when the relocation of water meter/service line will be undertaken.
Provide Client with list of materials to be purchased ( if any) and instruct Client to pay the appropriate charges |
10 min | Mrs. Abad M. Zenaida & Mr. Jefferson T. Awichen | ||
| 6 | Pay the required appropriate fee | Receives and issue Official Receipt for payment | 10min | Teller | |
| 7 | Undertake relocation of meter/ service line | One(1) day | Construction & Maintenance Deptartment Personnel | ||
| END OF TRANSACTION | |||||
** Note: Relocation works shall commence within five (5) days upon approval by the GM of the request
RELOCATION OF TRANSMISSION/DISTRIBUTION MAIN
Who May Avail Of The Service
Residents whose properties were traversed by LTWD Transmission/Distribution Main
Schedule Of Availability Of Service
| Working Days | Monday to Saturday |
| Official Time | 8:00 a.m. to 5:00p.m.
No Noon Break. |
Requirements
Machine copy of Owner’s Certificate of Land Title
Fees/charges
None
How To Avail Of The Service
| Step | Activities | Duration | Person In Charge |
||
| Client | Service Provider | ||||
| Commercial | Maintenance | ||||
| 1 | Proceed to the LTWD Public Assistant 7 Complaints’ (PACD) Desk to request for relocation of transmission/distri-bution main | Provide and assist client in accomplishing Request for the Relocation of Transmission and Distribution Main (LTWD Form No. 11) | 10 min | Mrs. Abad M. Zenaida & Mr. Jefferson T. Awichen | |
| 2 | Submit duly accomplished LTWD Form No. 11 to PACD | Forwards request to Construction Department for investigation | 5 min | Mrs. Abad M. Zenaida & Mr. Jefferson T. Awichen | |
| Conducts investigation then forward to the Office of the General Manager the findings and recommendation | ½ day | Construction/Maint Personnel | |||
| Inform client when relocation works will commence | 20 min | Mrs. Abad M. Zenaida & Mr. Jefferson T. Awichen | |||
**Note : Relocation works shall commence upon acquisition of needed pipes & fittings.
REPAIR OF SERVICE LINE
Who May Avail Of The Service
Any consumer of LTWD with Level three (3) water service supply service desiring to avail of the services of LTWD plumbers for the repair of service line after their meter connection.
Schedule Of Availability Of Service
| Working Days | Monday to Saturday |
| Official Time | 8:00 a.m. to 5:00p.m.
No Noon Break. |
Requirement:
None
Fees / charges
- Labor Cost : dependent on number or hours busted pipe was repaired
- Material/Fittings : dependent on actual materials/fittings installed that were withdrawn from the warehouse
How To Avail Of The Service
| Step | Activities | Duration | Person in Charge | ||
| Client | Service Provider | ||||
| Commercial | Const’n / Maint | ||||
| 1 | Proceed to the Public Assistant 7 Complaints’ (PACD) Desk to request for the repair of service line . | Provide and assist client in accomplishing Request for Repair of Service Line (LTWD Form No. 12.) Forwards form to Construction/ Maintenance Department for inspection | 5 min | Mrs. Abad M. Zenaida & Mr. Jefferson T. Awichen | |
| Construction/Maintenance personnel to inspect the site and initiate immediate temporary measures to avoid water wastage. Estimate materials/ fittings for the replacement or repair. Issue list of fittings/materials to be procured by the client. | Upon receipt of request or phone call | Construction/Maint. Personnel | |||
| 2 | Proceed to the area to undertake repair of service line. | ½ day | Construction/Maint Personnel | ||
| 3 | Pay corresponding fees for the repair of service line after meter. | Receives and issue Official Receipt for the payment | 20 min | Teller | |
|
END OF TRANSACTION |
|||||
** Note: Repairs to be undertaken upon availability of fittings/materials procured by Client.
SECURING LOCATION CLEARANCE
Who may avail :
Any person/s who will construct his/her building structure within or outside the Busol Forest Reservation.
Schedule of availability of service:
| Working Days | Monday to Friday |
| Official Time | 8:00 a.m. to 5:00p.m.
No Noon Break. |
Documents Required / needed:
- Endorsement from the municipal engineering office addressed to La Trinidad Water District
- Location plan / vicinity map
- Land ownership – any of the following :
- Transfer certificate of title & deed of Sale
- Tax Declaration
Fees and charges :
Ten pesos (PhP10.00) Clearance fee to be paid through the Teller at the Commercial Department
How to avail of the service:
| Step | Activities | Duration | Person In-charge | ||
| Client | Service Provider | ||||
| Administration | Production | ||||
| 1 | Files with the Receiving Clerk of the Administration Department the request/endorsement from the Municipal Engineering Office together with the documents required | Receives & forwards request/endorsement together with the requirements submitted by client to Production Department | 10 min | Admin Clerk | |
| 2 | Conducts site inspection in the presence of the Client and submits report of inspection to the Admin Department | 1 day | LTWD Designated Personnel | ||
| 3 | Prepares Location Clearance based on the report from the Production Dept. and forwards same to the Office of the General Manager for action | 10 min | Admin Clerk | ||
| 4 | Pays Fee to the Teller | Issue Location Clearance to Client after payment of the Fee | 5 min | Admin Clerk | |
| END OF TRANSACTION | |||||
** NOTE: Release of the Location Clearance shall be within five (5) days after the receipt of report from the Production Department .
SECURING WATER POTABILITY CLEARANCE
Who may avail :
Any person / establishment requiring such document for whatever legal purpose that it may serve them.
Schedule of availability of service:
| Working Days | Monday to Friday |
| Official Time | 8:00 a.m. to 5:00p.m.
No Noon Break. |
Document Required / s needed:
letter request addressed to the La Trinidad Water District (LTWD)
Fees and charges :
Ten pesos (PhP10.00) Certification fee to be paid through the Teller at the Commercial Department.
How to avail of the service:
| Step | Activities | Duration | Person In-charge | ||
| Client | Service Provider | ||||
| Administration | |||||
| 1 | Files with the Receiving Clerk of the Administration Dept. the letter request | Receives & forwards letter request to the Office of the General Manager for action. | 10 min | Admin Clerk | |
| 2 | Undertakes whatever is the instruction being required from the Office of the General Manager relative to the request | 20 min | Admin Clerk | ||
| 3 | Write/request for a Clearance from the Department of Science & Technology (DOST) for the reproduction of reports needed by Client | 20 min | Admin Clerk | ||
| 4 | Based on DOST’s response, prepare Water Potability Certificate and forwards the same to the Office of the General Manager for his final action | 10 min | Admin Clerk | ||
| 5 | Pays Fee to the Teller | Issue Water Potatility Certificate to Client after payment of the Fee | 5 min | Admin Clerk | |
| END OF TRANSACTION | |||||
** NOTE: Release of the Water Potability Clearance shall be within five (5) days after the receipt of DOST’s approval on LTWD’s request to reproduce reports needed by Client.
SECURING A CERTIFICATE OF AVAILABILITY OF DOMESTIC WATER SUPPLY
Who may avail :
Any person / establishment requiring such document for whatever legal purpose that it may serve.
Schedule of availability of service:
| Working Days | Monday to Friday |
| Official Time | 8:00 a.m. to 5:00p.m.
No Noon Break. |
Documents Required / needed:
- letter request addressed to the La Trinidad Water District (LTWD)
- location map
- for a subdivision:
a) Site Development Plan
b) Profile/Elevation
c) Number of subdivided lots /households
Fees and charges :
Ten pesos (PhP10.00) Certification fee to be paid through the Teller at the Commercial Department
How to avail of the service:
| Step | Activities | Duration | Person in Charge | |||
| Client | Service Provider | |||||
| Administration | Production | GM | ||||
| 1 | Files with the Receiving Clerk of the Administration Department the letter request together with the documents required | Receives & forwards letter request to the Office of the General Manager ( OGM) for further instructions. | 10 min | Admin clerk | ||
| 2 | Forwards Letter Request to Production Deparment for their investigation and recommendation | 5 min | GM | |||
| 3 | Conducts site inspection with the Client and/or his representative and submits report of the OGM | 1 day | LTWD Designated Personnel | |||
| 4 | Prepares Certification based on the report submitted by the Production Department | 10 min | Admin clerk | |||
| 5 | Pays Fee to the Teller | Issue Clearance to Client after payment of the Fee | 5 min | Admin Clerk | ||
|
END OF TRANSACTION |
||||||
**NOTE: Release of the Certificate of Availability of Domestic Water Supply shall be within three(3) days after the Receipt of report from the Production Department.
REQUEST TO UNDERGO STUDENT-ON-THE JOB TRAINING
Who may avail :
Student/s wishing to undergo On-the-Job-Training as part of their curriculum.
Schedule of availability of service:
| Working Days | Monday to Friday |
| Official Time | 8:00 a.m. to 5:00p.m.
No Noon Break. |
Documents Required / needed:
letter request from the School where Student is enrolled addressed to the La Trinidad Water District (LTWD)
Fees and charges :
None
How to avail of the service:
| Step | Activities | Duration | Person In-charge | ||
| Client | Service Provider | ||||
| Administration | Production | ||||
| 1 | Files with the Receiving Clerk of the Administration Department the letter request | Receives & forwards letter request to the Office of the General Manager (OGM) for his appropriate action | 10 min | Admin Clerk | |
| 2 | Informs School if the student trainees could be accommodated | 20 min | Admin Clerk | ||
| 3 | Student trainee to report for duty according to the schedule submitted by the School | Number of hours required by the school | |||
| 4 | Prepares and issues Certificate of Completion to student trainee/s who completes the required number of training hours | 20 min | Admin clerk | ||
| 5 | Receives Certificate of Completion | ||||
| END OF TRANSACTION | |||||
REQUEST TO UNDERGO PLUMBING & WATER SUPPLY SYSTEM MAINTENANCE WORKS TRAINING
Who may avail :
Person /s wishing to undergo training on Plumbing & Water Supply System Maintenance Works.
Schedule of availability of service:
| Working Days | Monday to Friday |
| Official Time | 8:00 a.m. to 5:00p.m.
No Noon Break. |
Documents Required / needed:
Letter of Request
Fees and charges :
None
How to avail of the service:
| Step | Activities | Duration | Person In-charge | ||
| Client | Service Provider | ||||
| Administration | Const’n/Maint. | ||||
| 1 | Files letter request with the Receiving Clerk of the Administration Division | Receives & forwards letter request to the Office of the General Manager ( OGM) for his appropriate action | 10 min | Admin Clerk | |
| 2 | Informs client that request if accepted and informs him of the schedule of the training | 20 min | Admin Clerk | ||
| 3 | Client to report for the training | 15 days | |||
| 4 | Attends lecture | Conducts lecture | 3 days | Mr. J. Unos | |
| 5 | Assigns schedule of activities for the field application of plumbing & water supply system maintenance works | 1 hour | Engr. J. Ducusin | ||
| 6 | Render actual field work on the application of plumbing and water supply system maintenance works | 12 days | |||
| 7 | Prepares & issues Certificate of Completion upon completing number of days/hours of the training | 20 min | Admin Clerk | ||
| 8 | Receives Certificate of Completion | ||||
| END OF TRANSACTION | |||||